Shipping policy
Last updated: August 9, 2026
Western Crest currently ships to the United States, the European Union, and selected international destinations.
Shipping Rates and Estimated Delivery Times
United States
Free Standard Shipping
Estimated delivery: 6–12 calendar days
European Union
Free Standard Shipping
Estimated delivery: 7–14 business days
Selected International Destinations
Free Tracked International Shipping
Estimated delivery: 10–20 business days
Availability of international shipping depends on the destination country. The countries currently supported are shown at checkout.
Order Processing and Delivery
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, public holidays, weather conditions, local delivery services, or other circumstances outside our reasonable control.
Once your order has been shipped, tracking information will be provided when available.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@western-crest.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Customs Duties, Import Taxes and VAT
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the customer.
Western Crest does not control these charges and cannot predict their amount.
Customs procedures may also cause additional delivery delays.
Refused or Unclaimed Shipments
If a shipment is refused, rejected, or left unclaimed, any refund or other remedy will be handled in accordance with our Return & Refund Policy and applicable law.
Where permitted by applicable law, actual non-refundable shipping, return shipping, customs, carrier, or related costs incurred as a result of a refused or unclaimed shipment may be deducted from any applicable refund.
Lost or Missing Shipments
If your tracking information indicates an unusual delay or you believe your shipment may be lost, please contact us at support@western-crest.com.
We may need to investigate the shipment with the carrier before determining the appropriate resolution.
Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible at support@western-crest.com and provide your order number and, where possible, photographs of the package and product.
Reporting shipping damage within 7 days of delivery is recommended because it can assist with carrier investigations. This recommended reporting period does not limit any mandatory rights you may have under applicable consumer law.
Contact
For shipping questions, please contact:
Western Crest
Email: support@western-crest.com