Refund policy

Return Eligibility & Timeframe

For eligible non-customized products, you may request a return within 14 calendar days from the date of delivery.

To qualify for a standard return, the item must:

  • be completely new, unused, unmodified, and never installed on a vehicle;
  • be free from scratches, installation marks, fluids, grease, dirt, or other signs of use;
  • include all original components, accessories, labels, and documentation;
  • be returned in its original, undamaged factory packaging;
  • remain in the same resalable condition in which it was received.

Items that have been installed, fitted, modified, welded, cut, painted, damaged, or otherwise used are not eligible for a standard return.

These standard return conditions do not limit claims involving products that arrived damaged, defective, or different from the item ordered.

Return Authorization

Before returning any item, please contact us at santgallen55@gmail.com and provide:

  • your order number;
  • the product name or part number;
  • the reason for the return;
  • clear photographs of the product, packaging, and shipping label.

Do not send an item back before receiving return instructions from us. Unauthorized returns may be refused or delayed.

Vehicle Compatibility

Customers are responsible for checking vehicle compatibility before placing an order, including:

  • OEM or reference numbers;
  • vehicle make, model, and year;
  • engine type and specifications;
  • dimensions and connection points;
  • any other fitment information shown in the product description.

If you are unsure whether a product is compatible with your vehicle, please contact us before ordering.

Products ordered incorrectly by the customer may be returned only when they remain unused, uninstalled, and meet all conditions of this policy.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If a product arrives damaged, defective, incomplete, or different from the item ordered, contact us within 7 calendar days from the date of delivery.

Please provide clear photographs of:

  • the product;
  • the packaging;
  • the shipping label;
  • the damaged, defective, missing, or incorrect area.

After reviewing the claim, we may offer a replacement, return instructions, a partial refund, or a full refund, depending on the circumstances.

Return Shipping

For returns caused by customer error, incorrect compatibility selection, change of mind, or refusal of an undamaged product, the customer is responsible for all return shipping costs.

If we confirm that the product was damaged, defective, or incorrectly supplied by us, we will provide an appropriate solution and may cover reasonable return shipping costs.

We strongly recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged during return transit.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank, credit card provider, PayPal, or other payment service to complete the refund.

Unless the return is caused by our error, refunds do not include:

  • original shipping charges;
  • return shipping costs;
  • customs duties;
  • import taxes;
  • VAT or GST;
  • brokerage fees;
  • customs clearance fees;
  • storage, handling, or carrier charges.

Customs Charges and Refused Deliveries

Customers are responsible for all customs duties, import taxes, VAT, brokerage fees, and other charges imposed by customs authorities or carriers unless duties and taxes are explicitly stated as prepaid.

Refusing delivery or failing to pay import charges does not automatically qualify an order for a refund.

Any costs resulting from refusal of delivery, unpaid customs charges, return shipping, storage, handling, abandonment, or destruction of the shipment may be deducted from any refund, where permitted by law.

Non-Returnable Products

The following products cannot be returned:

  • customized or made-to-order products;
  • installed or used products;
  • products that have been modified, cut, welded, painted, or altered;
  • products damaged through improper installation, misuse, or incorrect handling;
  • products returned without original components or packaging;
  • products returned more than 14 calendar days after delivery;
  • products marked as final sale.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled and must be handled according to this Return and Refund Policy.

Contact Us

To request a return or ask a question about this policy, contact:

Western Crest
Email: santgallen55@gmail.com