Privacy policy
Last updated: August 8, 2026
Western Crest is operated by Individual Entrepreneur Bilobrov Dmytro and provides this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Western Crest is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another identifiable person.
Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.
Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, billing address, shipping address, phone number where provided, and email address.
Financial and payment information, including payment method information, payment confirmation, transaction details, and other information necessary to process a payment. Payment information may be processed by Shopify, Western Bid, Stripe, PayPal, or other applicable payment service providers rather than stored directly by Western Crest.
Account information, including your username, password, preferences, settings, and other information associated with a customer account.
Transaction information, including products that you view, add to your cart, purchase, return, exchange, or cancel, as well as information about previous transactions.
Communications with us, including information you provide when contacting customer support or otherwise communicating with Western Crest.
Device information, including information about your device, browser, network connection, IP address, and similar technical identifiers.
Usage information, including information regarding how and when you interact with, access, or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you make a purchase, create an account, use the Services, contact us, or otherwise provide information to us.
Automatically through the Services, including information collected from your device when you access our website and through cookies and similar technologies.
From service providers, including providers that enable website functionality, payment processing, analytics, security, customer support, fulfillment, shipping, or other business functions.
From partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.
Providing, Tailoring, and Improving the Services
We use personal information to provide the Services and perform our contractual obligations to you.
This may include processing payments, fulfilling orders, arranging shipping, processing purchases, returns and refunds, managing customer accounts, remembering preferences, providing product recommendations, providing customer support, and improving the customer experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing or promotional purposes, including sending promotional communications and measuring or improving advertising and marketing performance.
Where consent is required by law, such marketing or advertising activities will be based on your consent.
You may opt out of marketing communications at any time using the unsubscribe mechanism included in applicable communications or by contacting us.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and prevent fraudulent, illegal, malicious, or unsafe activity, protect our Services, and investigate suspected violations of our policies or applicable law.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Communicating With You
We use personal information to communicate with you regarding purchases, shipping, returns, refunds, customer support requests, account matters, and other matters relating to our business relationship.
Legal and Regulatory Reasons
We may process personal information to comply with applicable laws, regulations, tax and accounting requirements, lawful requests from government authorities, valid legal processes, disputes, litigation, investigations, or enforcement of our agreements and policies.
Legal Bases for Processing
If you are located in the European Economic Area or the United Kingdom, we process your personal information only where we have a valid legal basis to do so.
Depending on the purpose and circumstances, we may rely on the following legal bases:
Performance of a Contract
We may process personal information where necessary to process and fulfill your order, accept or verify payment, arrange delivery, process returns or refunds, provide account-related services, or provide customer support relating to a purchase.
Legal Obligations
We may process personal information where necessary to comply with applicable tax, accounting, consumer protection, regulatory, fraud-prevention, or other legal requirements.
Legitimate Interests
We may process personal information where reasonably necessary to operate, protect, secure, and improve our business and Services, prevent fraud and misuse, maintain appropriate business records, and provide effective customer support, provided that those interests are not overridden by your fundamental rights and freedoms.
Consent
Where applicable law requires consent, we may rely on your consent for activities such as certain marketing communications, non-essential cookies, personalized advertising, or similar technologies.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing that occurred before the withdrawal.
How We Disclose Personal Information
In certain circumstances and where permitted by law, we may disclose personal information to third parties for legitimate business purposes.
This may include:
Shopify, which hosts and provides the technology supporting the Services.
Payment service providers, including Western Bid, Stripe, PayPal, banks, payment networks, and other payment-related providers as applicable.
Shipping and logistics providers, including carriers, fulfillment providers, customs-related service providers, and other parties involved in delivering your order.
Technology and service providers, including IT, security, hosting, data analytics, customer support, cloud storage, and similar service providers.
Business and marketing partners, where permitted by applicable law, for marketing, advertising, analytics, and related purposes.
Third parties you direct us to interact with, including services or integrations that you choose to use.
We may also disclose information where necessary in connection with a merger, acquisition, restructuring, financing, insolvency, sale of assets, or similar business transaction.
We may disclose personal information where required to comply with applicable legal obligations, respond to valid legal requests, enforce our policies or agreements, or protect Western Crest, our customers, or others.
Relationship With Shopify
The Services are hosted and supported by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify services and technologies.
Information submitted through the Services may be transmitted to Shopify and other service providers located in countries other than the country where you reside.
Certain Shopify features may use information obtained from your interactions with Western Crest and other merchants in order to provide enhanced functionality.
In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify may act as a separate data controller and is responsible for responding to applicable privacy requests relating to such processing.
You may review Shopify’s Consumer Privacy Policy and privacy portal for additional information about Shopify’s processing practices and privacy rights.
Third-Party Websites and Services
The Services may contain links to websites, platforms, payment services, social networks, or other online services operated by third parties.
If you access a third-party service, you should review that third party’s privacy and security practices.
Western Crest does not control and is not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.
The inclusion of a third-party link does not necessarily imply endorsement of that third party or its services.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, protect the Services, measure performance, and, where permitted, support advertising and marketing.
Some cookies are necessary for the website and checkout to function correctly.
Where applicable law requires consent for non-essential cookies, such technologies will be used in accordance with your consent choices.
You may be able to manage certain cookie preferences through the cookie or privacy controls available on the website and through your browser settings.
Disabling certain cookies may affect the functionality or availability of portions of the Services.
Children’s Data
The Services are not intended for use by children.
We do not knowingly collect personal information from children under the age at which they may legally provide such information in their jurisdiction without appropriate parental or guardian authorization.
If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age where those terms are defined by applicable privacy law.
Security and Retention of Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure.
You should avoid sending sensitive or confidential information through insecure communication channels.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain appropriate business and transaction records, comply with tax, accounting, and other legal obligations, resolve disputes, prevent fraud, enforce agreements, and establish or defend legal claims.
The applicable retention period depends on the type of information, the purpose for which it was collected, the duration of our relationship with you, and applicable legal requirements.
When personal information is no longer required, we will delete, anonymize, or otherwise dispose of it as appropriate and as required by applicable law.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may be subject to legal limitations or exceptions.
Right to Access or Know
You may have the right to request information about the personal information we maintain about you and obtain access to that information.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
You may have the right to receive certain personal information in a portable format or request its transfer to another party where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising as those terms are defined under applicable privacy laws.
Where supported, privacy preferences such as Global Privacy Control may also be recognized in accordance with applicable law and Shopify functionality.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the message.
Even if you opt out of promotional communications, we may continue to send transactional or service-related communications concerning orders, accounts, shipping, returns, refunds, security, or customer support.
Additional Rights for EEA and UK Residents
If you reside in the European Economic Area or United Kingdom, subject to applicable limitations and exceptions, you may also have the following rights:
Right to Object
You may have the right to object to certain processing based on legitimate interests or to processing for direct marketing.
Right to Restriction of Processing
You may have the right to request that processing of certain personal information be restricted.
Withdrawal of Consent
Where processing is based on consent, you have the right to withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing undertaken before consent was withdrawn.
You may exercise applicable rights by contacting us using the contact information provided below.
We may need to verify your identity before completing a privacy request where permitted or required by law.
Where applicable law allows an authorized agent to submit a request on your behalf, we may require reasonable evidence that the agent has been authorized to act for you.
We will respond to valid privacy requests within the timeframe required by applicable law.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have a complaint regarding how Western Crest processes your personal information, please contact us using the information provided below.
Depending on where you live, you may also have the right to submit a complaint to your local privacy or data protection authority.
Residents of the European Economic Area may have the right to lodge a complaint with the competent data protection supervisory authority in their country.
International Transfers
Your personal information may be transferred, stored, or processed in countries other than the country in which you reside.
Where personal information is transferred outside the European Economic Area or United Kingdom and applicable law requires appropriate safeguards, we or our service providers will rely on legally recognized transfer mechanisms, such as adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Addendum or equivalent lawful mechanisms, as applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal obligations, technologies, or other operational requirements.
When we make changes, we will update the “Last updated” date displayed at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice regarding material changes.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:
Western Crest
Operated by Individual Entrepreneur Bilobrov Dmytro
56 Zaporizke Highway
Dnipro, 49000
Ukraine
Email: support@western-crest.com
For purposes of applicable data protection laws, Individual Entrepreneur Bilobrov Dmytro, trading as Western Crest, is the controller of your personal information.