Shipping policy
Last updated: October 26, 2026
Western Crest currently ships to the United States, the European Union, and the following international destinations: Canada, Australia, New Zealand, Switzerland, Norway, Iceland, Liechtenstein, South Korea, Singapore and the United Arab Emirates.
Shipping Rates and Estimated Delivery Times
United States
Free Standard Shipping
Estimated delivery: 6–12 calendar days
Import duties and taxes: prepaid by Western Crest and included in the product price. No extra fees at delivery.
European Union, Norway and Switzerland
Free Tracked Shipping
Estimated delivery: 7–14 business days
Other International Destinations (Canada, Australia, New Zealand, South Korea, Singapore, the United Arab Emirates, Iceland and Liechtenstein)
Free Tracked International Shipping
Estimated delivery: 10–20 business days
We currently do not ship to countries that are not listed above. If your country is not listed, please contact us at support@western-crest.com and we will let you know if delivery can be arranged.
Order Processing and Delivery
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, public holidays, weather conditions, local delivery services, or other circumstances outside our reasonable control.
Once your order has been shipped, tracking information will be provided when available.
Orders containing several items may be shipped in more than one parcel. Each parcel has its own tracking number.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@western-crest.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Customs Duties, Import Taxes and VAT
United States: all import duties and taxes are prepaid by Western Crest and included in the product price. You will not be asked to pay anything at delivery.
Germany, Spain, Denmark and Malta: for parcels with a value of up to €150, import VAT and EU customs duties are prepaid by Western Crest and included in the product price. You will not be asked to pay anything at delivery. Orders above €150 are shipped in separate parcels of up to €150 each so that VAT remains prepaid. A single item valued above €150 is shipped in its own parcel; for that parcel, import VAT and customs fees are collected by the carrier on delivery.
Other European Union countries: product prices do not include import VAT. Import VAT of the destination country, EU customs duty (approx. €5 per parcel) and any local postal handling fee are collected by the carrier on delivery.
Norway, Canada and Switzerland: product prices do not include import taxes. Local VAT/GST/HST and the postal operator's handling fee are collected by the carrier on delivery.
Australia, New Zealand, Singapore and South Korea: orders within the local tax-free import limit are delivered without import taxes or fees. Orders above that limit may be subject to import GST/VAT collected on delivery.
Iceland, Liechtenstein and the United Arab Emirates: orders may be subject to customs duties, import taxes, VAT or handling fees imposed by the destination country, payable by the customer.
Except where stated above as prepaid, these charges are not included in the product price and are the responsibility of the customer. Western Crest does not control these charges and cannot guarantee their exact amount.
Customs procedures may also cause additional delivery delays.
Refused or Unclaimed Shipments
If a shipment is refused, rejected, or left unclaimed, any refund or other remedy will be handled in accordance with our Return & Refund Policy and applicable law.
Where permitted by applicable law, actual non-refundable shipping, return shipping, customs, carrier, or related costs incurred as a result of a refused or unclaimed shipment may be deducted from any applicable refund.
Lost or Missing Shipments
If your tracking information indicates an unusual delay or you believe your shipment may be lost, please contact us at support@western-crest.com.
We may need to investigate the shipment with the carrier before determining the appropriate resolution.
Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible at support@western-crest.com and provide your order number and, where possible, photographs of the package and product.
Reporting shipping damage within 7 days of delivery is recommended because it can assist with carrier investigations. This recommended reporting period does not limit any mandatory rights you may have under applicable consumer law.
Contact
For shipping questions, please contact:
Western Crest
Email: support@western-crest.com